WNMU's eLearning Technical Support
 Getting Started
- Your Canvas username is your Mustang Express username.
- Your initial Canvas password is your WNMU ID number (with a capital "W" followed by two or three zeros; also known as your W-number). You may change your password.
- The WNMU Helpdesk is available to assist M-F 8am-8pm at: 575-574-HELP (4357). Alternately, you may submit an online help request form to the Helpdesk.
Canvas System Requirements
Computer Operating Systems
- Windows XP Service Pack 2
- Windows Vista
- Windows 7
- Windows 8
- Mac OS X 10.5.x and above
Computer Processor Speeds
There are no specific memory (RAM) or processor (CPU) speed requirement for computers running Canvas; however, as with any Internet application, the slower the computer, the slower pages and tools will load. A 1.5 GHz processor and 4GB of memory with a 1Mb/s Internet connection should provide a good user experience. Broadband connection speeds under 1Mb/s are marginally adequate for multimedia content. Connection speeds less than the slowest broadband (<300Kb/s; i.e. dial-up) are not conducive to multimedia content.
Supported Web Browsers (as of March 2014; Canvas supports the last two versions of every browser)
On Microsoft Windows operating system:
For Mac OS operating system:
Internet Connection
High Speed Internet (Cable, DSL, Fiber Optic, etc.)
Flash and Java Plugins
Embedded videos and document preview may require Adobe Flash Player to view. Be sure to keep your version of Flash up to date (current compatable Flash versions are 10, 11 and 12. To use the Conferences feature in Canvas, a supported Java plug-in must be installed. This comes with the freely installable Oracle Java Runtime.Environment (JRE) installation package. The following JRE versions are supported: 1.6x and higher.
Adobe Reader or Apple Preview
Many courses use PDF files to deliver content, which require Adobe Reader or Apple Preview (Mac only) to view.
Microsoft Word DOC(X) Format
Some courses may deliver content in Microsoft Word DOC or DOCX format, which requires Micorsoft Word or the free Microsoft Word Viewer. Other text editors are capable of viewing Microsoft Word documents as well.
Additional Media Players and Plugins
On occasion, a course may use audio or video that requires a certain type of media player, such as Quicktime, Windows Media Player, or Real Player. Some videos or content may also require the Microsoft Silverlight plugin, which is a freely available download. |